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In an article recently published on Mashable’s website, several successful ecommerce entrepreneurs were asked what data they rely on to develop and monitor strategies. The following is a list of the nine metrics these entrepreneurs deemed most valuable along with a brief summary of why. 1. User Acquisition Costs This metric can be used to determine the success rate of your PPC campaigns. How much does it cost you each time a user lands on a web page in relation to conversions? 2. Abandoned Carts Monitor this metric to ask customers who bailed on their shopping carts why they did not proceed through to checkout. Was it something with the checkout process itself? Were shipping costs too high? There are a number of reasons why shopping carts are abandoned. This is a good metric to watch in order to gain insight on possible improvements that could lead to a higher conversion rate. 3. Google Analytics Experiments This is a tool accessible from your Google Analytics account. It...

The team at Azox has been busy updating current customer sites to the latest version of eSource, which is our ecommerce software. The latest completed update was for Dr. Hauschka. The Dr. Hauschka web store sells natural skin care products and makeup. Dr. Hauschka’s new website runs on eSource 3.4. The company also chose to add one page and guest checkout. This feature helps provide a better user experience in several ways. With the checkout process, users want to complete their transactions quickly and easily. By offering one page/guest checkout, users are able to make purchases without creating an account. Further, all the information required for the purchase can be entered on one screen. The upgraded web store can be viewed here . Another one of our customers, Recreation Supply Company, has chosen to upgrade to eSource 3.4. This company sells swimming pool supplies on their ecommerce website. The upgraded version of their web store also includes one page/guest checkout in addition ...

Each month Azox hosts three webinars. Each highlights a different solution offered by Azox. These include ecommerce, payment processing and online bill pay, all of which are built on Microsoft Dynamics GP. These webinars are free to attend, all you need to do is follow the link to register. Integrated Ecommerce for Microsoft Dynamics GP Tuesday, August 20, 2013 1:00 – 1:30 p.m. EST Grow your business online with a web store that integrates with your Microsoft Dynamics GP back office solution. This includes the ability to offer customers real time inventory and pricing updates, shipping calculation from UPS, USPS, FedEx and Purolator, one-page guest checkout, advanced search capabilities including the ability to deeply refine results and much more. Signup for this webinar and learn more about the Azox ecommerce solution for Dynamics GP. Secure Credit Card Processing in Microsoft Dynamics GP Wednesday, August 21, 2013 1:00 – 1:30 p.m. EST Get the most out of your Microsoft Dynamics GP in...

Landing pages can be used to help increase the conversion rate of different items on your ecommerce website . In order for this to happen, it is important to create strong landing pages. A landing page that lacks a clear message may only draw a consumer to your site briefly. The point of a landing page is not only to get a consumer to your site, but also to get them to make a purchase. In order to ensure this happens, try these tips that will help you develop strong landing pages that drive conversions. Make the Call to Action (CTA) Standout Whatever it is that you want the consumer do should be clearly expressed on the landing page. This may be to “shop now” or to “watch a video” to try to drive them to your site and to ultimately make a purchase. The CTA needs to standout in a distinct way. It should be in a centralized location on the landing page in order for consumers to know what they are supposed to click on. The use of visual cues can help with this as well. Offer Incentives Co...

With all the resources available to draw traffic to an ecommerce website, it is hard to determine where to put the most effort. The obvious answer is to choose the resources that result in the most website traffic and that have high conversion rates, but, which resources are those? Monetate did some research and provided data about where ecommerce traffic comes from and how it is converted. The data was gathered during the first quarter of 2013. The full report can be downloaded here . When it comes to direct ecommerce traffic, the report states that: • 31.43% landed on an ecommerce website from a search engine • 2.82% from an email and • 1.55% from social media. When this information is compared to the first quarter of 2012, note that traffic from email has decreased from 3.72% in 2012 and so has social media traffic, which was 2.36% in 2012. This does not mean that social media is irrelevant for ecommerce. While social media may not bring a lot of traffic to a website, it still dr...

Social media is one of many digital marketing tools available to businesses. Further, many know that listing their business on these social sites and posting to them regularly is important; but, are you measuring your success rates to know if your efforts are worth it? A survey conducted by Vision Critical provided some statistics on how customers use Pintrest, Facebook and Twitter and how likely these customers were to make purchases either online or in-store. Some of the key points are highlighted below. For the full report, follow this link . The survey included almost 6,000 respondents. When you look at usage of these three social networks, you will find that 15 percent of the population uses Pintrest, 73 percent uses Facebook and 24 percent users Twitter. Of those people, 29 percent of Pintrest users made a purchase after sharing or liking an item, 38 percent of Facebook users did that same and then last were 22 percent of Twitter users. Taking those statistics into consideration,...

As an ecommerce business, what tools are you using that have helped you successfully obtain and keep customers? Custora did some research and created a report highlighting the most popular channels used to acquire customers along with which ones offer the best customer lifetime value, which is described in the report as “the future profit a company expects to earn from a customer throughout his or her relationship with the business.” The survey included 72 million customers from 86 U.S. retailers in 14 different industries and can be read in its entirety here . The survey results show that the top channels used for acquiring new customers online are organic search, CPC (Cost Per Click), email marketing and referrals. It may be surprising to see email marketing at the top of the list given that so many of us receive and delete such messages on a daily basis, but according to survey results, since 2009, the amount of customers that ecommerce businesses have acquired using this tool has q...

It goes without question that consumers are using mobile devices more frequently for online activities. New data released by eMarketer shows that online shopping activities are conducted almost equally across computers, mobile phones and tablets. The survey conducted included 180,000 web users in 31 countries. Results are reflective of the first quarter of 2013. Of those surveyed, 93 percent said to have been using a computer, either a desktop or laptop, during the last couple years. Further, 60 percent said that they used their mobile phone to access the Internet and 66 percent said they used a tablet to access the Internet. When it comes to online shopping activities, the data showed that 68 percent of those using a computer used the Internet to search for a product or service to buy. Likewise, 61 percent of mobile users and then 60 percent of those using a tablet did the same. Of these consumers, 61 percent using a computer made a purchase online while 52 percent of mobile phone use...

According to ComScore , today in the United States, 89 million people will watch 1.2 billion videos on the Internet. These videos of course include those purely for entertainment purposes, but some will also be viewed on ecommerce websites. As online shopping evolves, consumers are demanding more and video is one resource available to marketers that can be used to fulfill this request. In the past, images and text were used to paint a picture of a product for consumers. These were further enhanced with the use of color swatches, alternate views and zoom. Now ecommerce websites are increasingly incorporating video to provide consumers with a clearer picture of different product offerings. The use of video in this way has been proven to improve conversion rates and SEO. Video can also increase product visibility when shared in email newsletters and across social media sites in addition to web stores. Overall, the use of video in ecommerce is a more engaging way to showcase products. How ...

If you are still on an earlier version of eSource, our ecommerce solution for Microsoft Dynamics GP, you are be missing out on features that can take your website to the next level. In addition to improving the code and vulnerability testing, which has enhanced the overall operation of eSource, many new features have been added. Adding and editing products is now easier than ever with built-in CMS and what you see is what you get (WYSIWYG) interface. These features allow you to see text and graphics onscreen while editing, rather than looking at hard code. This will give you an idea of what the final product will look like and is very user friendly. eSource has had filtering capabilities for some time now, but with the latest release these are even better. Now users are able to filter and sort product search results with multiple criteria in each category. This means, if you sell shoes for example, a potential customer would be able to search your web store for shoes that are Nine West...