Book: Make Difficult People Disappear

I laughed at the title of this book, "Make Difficult People Disappear," by Monica Wofford. I thought it might have a literal solution, but that was not the case. It is a story told from a manager's perspective and how she came to realize that she was part of the reason she encountered so many difficult people. Sometimes it's all about perspective and being able to understand where the other person is "coming from" and what their needs are. Not all employees are motivated by the same things and they don't approach their jobs in the same way.
The book is a sales spiel for the CORE Multidimensional Awareness Profile and the CORE Snapshot, registered trademarks of NaviCore International. The author, Monica Wofford is a facilitator and coach for the program.
The book is based on group coaching sessions at a fictional company. It discusses the CORE principal and how people are dominant in one of four personality categories: Commander, Organizer, Relater or Entertainer. People always have characteristics of more than one category and sometimes develop traits of a category to match the work they do. Usually a person has a dominant trait that reflects in their role on the job.
For more information, visit www.MakeDifficultPeopleDisappear,com.